Hiring

Technical Success Manager (full-time)

Solve is a funded startup with a presence in Wellington, NZ, and in New York and Portland, USA. We’re building a data warehouse platform optimised for ecommerce customers. It’s our belief that a brand's competitive edge is in how well it can operate on the dataset. At Solve, we’re elevating the traditional data warehouse to make it real-time and actionable, and we’re looking for a technically savvy curious person that thrives on making sure customers are successful with our product.

You’ll need to have a strong understanding of technology so that you are able to translate customer goals into actionable tasks that deliver successful outcomes. You’ll be the voice of the customer ensuring post-sales success and delivering continual improvement to their data practices as new product features are released.

You’ll be responsible for the following:

• Manage the implementation of new clients and working closely with them to expedite time to value.
• Continue to evaluate the implementation process and work to improve future implementations.
• Be very proactive in identifying areas of value generation for the client (be that via Solve platform or others) pre and post-implementation.
• Work to enable customers’ expanded use of the platform after implementation.
• Be able to communicate clearly and effectively on a technical and layman’s level.
• Manage all customer communications and be able to communicate calmly and effectively if tasks are not tracking in a timely manner.
• Manage implementation of partner integrations and provide feedback on improvements for the product team
• Understand marketing metrics such as CAC, LTV, conversion rates and online advertising.
• Be versed in cohort analysis and have a rudimentary understanding of SQL and data analysis.

An interest in coding and ability to find and report bugs effectively back to the product and engineering teams is a bonus. We don’t expect you to write code but understanding the basic fundamentals will help have informed conversations with customers and the team.

This role is based in Wellington, New Zealand. We support work-from-home flexible working.